Return & Refund Policy
The quick version
Changed your mind? You have 30 days from delivery, returns are free, and it all starts with one email. Want a different size or color? We are happy to exchange it. We refund your original payment method within 5 business days of receiving the item back.
Your 30 days
You may return eligible items within 30 days of the delivery date, counted from the day the tracking says it arrived, so you always get the full window.
Conditions for a smooth return
An item is ready to come back to us when it is unworn, unwashed, and undamaged, with its tags still attached and, where you can manage it, its original packaging. Slipping a piece on to check the fit, the way you would in a fitting room, is absolutely fine. What we cannot accept are pieces that show real wear, washing, alteration, perfume, smoke, or pet hair, since we can no longer pass them on to their next owner, and where there are visible signs of wear a reduction in value may apply. For hygiene reasons, sealed items such as earrings or intimates can only come back unopened, unless they reached you faulty, and we note this on the product page where it applies.
How it works, step by step
- Email support@boutiquefabulous.com with your order number, the item, and a quick note on why.
- We reply with a prepaid return label and simple instructions.
- Pack the item, stick on the label, and drop it off.
- As soon as it reaches our warehouse and passes a quick check, your refund or exchange is on its way.
Please always email first; do not send anything back on your own. Returns without a label from us cannot be tracked and may not be refundable.
Where to send it
Once your return is approved, the prepaid label we email you carries the exact return address to use. Please send your parcel only to that address, never to the sender details on the original package, as returns that arrive anywhere else cannot be tracked or processed.
Your money back
Refunds go to your original payment method within 5 business days of us receiving your return. We will email you the moment it is processed; your bank may need a few extra days to show it. Return shipping is on us, so nothing is deducted.
Exchanges
Want a different size or color? We are happy to arrange an exchange. Email support@boutiquefabulous.com with your order number and the size or color you would like, and we will set it up, subject to availability. The exchange item ships free, and if your choice happens to sell out we will simply refund you instead. Prefer not to wait on stock? A return for a refund plus a fresh order is often the fastest route, and we will help you find the right fit either way.
Cancelling an order
Changed your mind before it ships? Email us as soon as you can. We can cancel your order and refund you in full, free of charge, any time before it has been fulfilled. Once an order has been packed and handed to the carrier it is already on its way to you, so from that point the return steps above are the way to go.
If we got it wrong
Faulty, damaged, or simply not what you ordered? We are so sorry, and we will make it right. Email support@boutiquefabulous.com as soon as you can, ideally within 30 days of delivery, with your order number, a short note on what is wrong, and a photo or two of the item and its packaging if you can manage it. Depending on what we find, we will arrange a replacement, a full refund including shipping, or another fair resolution, all at no cost to you. This never limits your rights under applicable consumer law.
Reaching us
Email support@boutiquefabulous.com or call +1 857 855 9385, Monday to Friday, 9am - 9pm ET. We aim to respond to your inquiries within 24 hours.
Store name: Boutique Fabulous
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@boutiquefabulous.com
Phone: +1 857 855 9385
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 1309 Cambridge St, Cambridge, MA 02139, USA