Returns at a glance
The short version, so you know exactly where you stand before you read the detail below.
- Returns: we accept returns for both defective and non-defective products. You do not need a reason.
- Exchanges: we do not offer exchanges. If you need a different size or colour, return the item for a refund and place a new order. That is faster than an exchange and it does not wait on stock.
- Product condition: only new products. Unopened, in the original packaging, never used, with the tags still attached.
- Return window: 30 days from the day your order is delivered.
- Return method: by mail.
- Return label: we email you a return label to download and print. The postage is at your own cost, unless the item is faulty or we sent the wrong thing, and then we cover it.
- Restocking fee: on approved returns we keep a restocking fee of 15% of the item price to cover checking, repacking and restocking the item. It comes off your refund. You are never charged one when an item reached you faulty, damaged, or different from what you ordered.
- Refund processing time: within 5 business days of your return reaching us and passing inspection.
- Currency: refunds are issued in US dollars (USD).
The quick version
Changed your mind? You have 30 days from delivery and it starts with one email. Return postage is at your own cost. We do not offer exchanges, so for a different size or color you return the item for a refund and place a new order, which is quicker and does not wait on stock. We refund your original payment method within 5 business days of receiving the item back.
Your 30 days
You may return eligible items within 30 days of the delivery date, counted from the day the tracking says it arrived, so you always get the full window.
Conditions for a smooth return
An item is ready to come back to us when it is unworn, unwashed, and undamaged, with its tags still attached and, where you can manage it, its original packaging. Slipping a piece on to check the fit, the way you would in a fitting room, is absolutely fine. What we cannot accept are pieces that show real wear, washing, alteration, perfume, smoke, or pet hair, since we can no longer pass them on to their next owner, and where there are visible signs of wear a reduction in value may apply. For hygiene reasons, sealed items such as earrings or intimates can only come back unopened, unless they reached you faulty, and we note this on the product page where it applies.
How it works, step by step
- Email support@boutiquefabulous.com with your order number, the item, and a quick note on why.
- We reply with a return label to download and print, plus a short set of instructions, usually the same working day.
- Pack the item, attach the label you printed, and send it back. Keep your tracking number until the refund arrives.
- As soon as it reaches our warehouse and passes a quick check, your refund is on its way.
Please always email first; do not send anything back on your own. Returns sent without emailing us first cannot be matched to your order and may not be refundable.
Where to send it
Once your return is approved, the label we email you already carries the correct return address. Use that label and nothing else: parcels sent to the sender details on the original package cannot be tracked or processed.
Your money back
Refunds go to your original payment method within 5 business days of us receiving your return. We will email you the moment it is processed; your bank may need a few extra days to show it. Return postage is at your own cost. The only amount that comes off your refund is the 15% restocking fee.
Exchanges
We do not offer exchanges. If you need a different size or color, return the item for a refund and place a new order. That is quicker than an exchange and it does not wait on stock. Email support@boutiquefabulous.com with your order number and we will help you find the right fit.
Cancelling an order
Changed your mind before it ships? Email us as soon as you can. We can cancel your order and refund you in full, free of charge, any time before it has been fulfilled. Once an order has been packed and handed to the carrier it is already on its way to you, so from that point the return steps above are the way to go.
If we got it wrong
Faulty, damaged, or simply not what you ordered? We are so sorry, and we will make it right. Email support@boutiquefabulous.com as soon as you can, ideally within 30 days of delivery, with your order number, a short note on what is wrong, and a photo or two of the item and its packaging if you can manage it. Depending on what we find, we will arrange a replacement, a full refund including shipping, or another fair resolution, all at no cost to you. This never limits your rights under applicable consumer law.
Reaching us
Email support@boutiquefabulous.com or call +1 857 855 9385, Monday to Friday, 9am - 9pm ET. We aim to respond to your inquiries within one business day.
Store name: Boutique Fabulous
Customer Service Hours: Monday to Friday, 9:00 AM to 9:00 PM ET
Saturday and Sunday: Closed
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@boutiquefabulous.com
Phone: +1 857 855 9385
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 1309 Cambridge St, Cambridge, MA 02139, USA