Return & Refund Policy
The short version
Changed your mind? You have 30 days from delivery, returns are free, and it all starts with one email. We refund your original payment method within 5 business days of receiving the item back.
Our promise
We want every parcel to feel like a little gift to yourself. If a piece is not right, sending it back should be painless, and it is.
The 30 days
You may return eligible items within 30 days of the delivery date, counted from the day the tracking says it arrived, so you always get the full window.
What we can take back
Items should come back unworn, unwashed, and undamaged, with tags attached and in the original packaging where possible. We cannot resell pieces that show wear, washing, alteration, perfume, smoke, or pet hair, so those cannot be refunded. For hygiene reasons, sealed items such as earrings or intimates can only be returned unopened, unless they arrive faulty; where this applies, it is noted on the product page.
How it works, step by step
- Email support@boutiquefabulous.com with your order number, the item, and a quick note on why.
- We reply with a prepaid return label and simple instructions.
- Pack the item, stick on the label, and drop it off.
- As soon as it reaches our warehouse and passes a quick check, your refund is on its way.
Please always email first; do not send anything back on your own. Returns without a label from us cannot be tracked and may not be refundable.
Your money back
Refunds go to your original payment method within 5 business days of us receiving your return. We will email you the moment it is processed; your bank may need a few extra days to show it. Return shipping is on us, so nothing is deducted.
Sizing swaps
Want a different size or colour? The fastest route is a return for refund plus a fresh order, so you are never waiting on stock. Unsure about sizing before you reorder? Ask us, we love helping with fit.
If we got it wrong
Faulty, damaged, or not what you ordered? Contact us within a reasonable time at support@boutiquefabulous.com with your order number and a photo if you can. We will send a replacement or a full refund, shipping included, at no cost to you. This never limits your rights under applicable consumer law.
Sale treasures
Unless a product page says final sale, sale items follow this exact same policy.
Reaching us
Email support@boutiquefabulous.com or call +1 857 855 9385, Monday to Friday, 9am - 9pm ET. We aim to respond to your inquiries within 24 hours.
Store name: Boutique Fabulous
Company name: Ds Digital Commerce
Company nr: 92701272
Email: support@boutiquefabulous.com
Phone: +1 857 855 9385
Company Address: Zwaluwlaan 39, Ede, 6713 BS, Gelderland, Netherlands
Warehouse Address: 333 Broadway, Cambridge, MA 02139, USA