However long it takes, your order gets to you.
Tracking updates often lag a few days behind the parcel itself. That is the scanning catching up, not your order standing still. And if anything goes missing or turns up damaged, you get a replacement or your money back.
Questions we get most
My tracking still shows “order received”
For the first 8 days or so that is exactly what you should see. Nothing gets scanned while your parcel travels to our delivery partner; the first update comes after that.
My tracking has been quiet for days
This happens to nearly every parcel between day 9 and 15. We check the orders that stop moving and chase them ourselves, so there is nothing for you to do.
How long will delivery take?
Usually 5 to 11 working days: 1 to 3 to pack your order beautifully, then 4 to 8 on its way.
I need it for a certain day
Let us know the date. While your order is still here we can change a size or cancel it. Once it is moving we will be honest with you about whether it will arrive in time.
Can I still change or cancel?
Yes, any time before it leaves us: your address, the size, or the whole order.
It says delivered, but there is nothing here
Have a look in your mailbox, by the front door, in your usual safe spot and with your neighbours. Nothing after 48 hours? Email us and we will ask for the delivery photo.
It arrived, but it is not right
You have 30 days from delivery for a swap or a refund. One photo is enough for us to start.
“Late parcel, frozen tracking, or something in the box that is not right? That is mine to sort out. Write to me, however small it seems. I would much rather hear from you twice than have you worrying about it.”
Olivia Customer care, Boutique Fabulous